Last updated [CONFIRM publication date]
1 About these terms
This website is operated by LET- BUY-INVEST PROPERTIES LIMITED, trading as Let-Buy-Invest Properties Ltd, registered in England and Wales under company number 10124688. Our registered office is 200b Mitcham Road, Croydon, England, CR0 3JG. Contact info@let-buy-invest.co.uk or 0800 158 3548.
These terms explain permitted website use and the status of our property and service information. Please read them before using the website. They do not turn a visit, form submission or automated acknowledgement into a contract for accommodation, a property purchase or paid services.
Sales agency, letting and management instructions, guaranteed-rent arrangements, property sourcing, tenancies, licences and council placements require their own appropriate agreements and legally required information. Those agreements define the parties, scope, charges and obligations. Nothing here overrides mandatory law, a consumer’s statutory rights or an existing agreement.
Our Privacy and cookie policy explains information handling. Reading or accepting these website terms does not provide marketing consent or consent to optional cookies.
2 Enquiries and information you provide
Provide accurate details to the best of your knowledge and tell us about relevant changes. If you enquire on another person’s behalf, have appropriate authority and avoid sending unnecessary information about them. You may need to provide evidence of identity, ownership or authority before we can progress an instruction or application.
An enquiry, viewing request, indication of interest or acknowledgement does not reserve a property, confirm eligibility, create a tenancy or commit either party to a transaction. We will explain any separate application, reservation or instruction process and the documents required before a commitment is made. Do not make a payment merely because a website form has been acknowledged.
We may decline or pause an enquiry where we lack authority or essential information, the property is unavailable, required checks cannot be completed, or progressing it would be unlawful. We act fairly, comply with applicable equality and housing law, and provide an explanation where appropriate and legally permitted.
3 Property listings and material information
We take reasonable care to publish accurate and clear property information and to correct material errors. Availability and transaction details can change. Photographs, floor plans and measurements should be read with their descriptions; approximate measurements and illustrative images will be identified as such.
We provide material information needed for an informed decision, including relevant price or rent, tenure, unavoidable charges and significant property restrictions or issues where required. Information supplied by an owner, developer or another agent will be identified where appropriate and assessed with reasonable care. Describing information as approximate or supplied by another person does not remove our responsibility for misleading statements or omissions.
Before committing, review the property information and relevant documents and obtain any survey, valuation, title, planning, lease or other professional checks appropriate to the transaction. Ask us about anything material to your decision. These checks supplement our obligations; they do not excuse inaccurate advertising or unlawful omissions.
A listing is an invitation to enquire. A binding transaction arises only through the applicable legal process and agreement. We will not charge an undisclosed reservation or administration fee through these website terms.
4 Landlord services and guaranteed rent
Our services can include property management, tenant placement, temporary-accommodation support, maintenance coordination and landlord advisory support. The work undertaken and the capacity in which we act will be specified in the individual instruction or agreement.
Any guaranteed-rent offer is subject to a property assessment and a separate written agreement. That agreement must identify who owes the rent, the amount, payment dates, duration, start conditions, any exclusions or permitted deductions, repair responsibilities, access arrangements and termination rights. It will explain the treatment of void periods, damage, arrears and the end of the arrangement.
The phrase guaranteed rent on this website does not itself create a payment obligation or mean that an arrangement is government-backed, insured or protected against the payer’s insolvency. Any such protection must be expressly identified with its scope and conditions. We will provide the relevant terms before you commit.
Landlords must disclose relevant property conditions, restrictions, consents, licensing, safety information and any mortgage or superior-landlord requirements. A management instruction does not automatically transfer every legal responsibility away from the owner. Our own contractual and statutory responsibilities remain in place.
5 Lettings and temporary accommodation
Applications and placements depend on property availability, suitability, the relevant lawful checks and the agreement or referral process. We will explain the basis on which accommodation is offered and the identity and role of the contracting or placing organisation.
Where a council arranges a placement, its housing decisions and statutory duties remain matters for that authority. The word temporary does not by itself decide whether an occupier has a tenancy, licence or other rights. The legal status depends on the facts, the agreement and applicable law.
These terms do not waive rights concerning safe accommodation, repairs, deposits, possession, discrimination, reasonable adjustments, complaints or statutory reviews. No website statement gives a right to enter a home or remove an occupier outside the agreement and the law. Council review and appeal deadlines continue to apply independently of our complaints process.
For accommodation in England, relevant letting practices must comply with the Tenant Fees Act 2019, the applicable provisions of the Renters’ Rights Act 2025 and other housing legislation in force. Different rules apply elsewhere in the UK and overseas; the relevant agreement must address the property’s jurisdiction.
6 Fees deposits and client money
We explain charges, what they cover, when they become payable, VAT where applicable, and cancellation or refund terms before an instruction or chargeable service is agreed. Published consumer prices include unavoidable taxes and charges where they can be calculated. Where a total cannot reasonably be calculated in advance, we explain the calculation and additional costs.
We do not require tenants or other relevant persons to pay charges prohibited by applicable tenant-fees law. Any holding deposit, tenancy deposit, rent in advance or other permitted payment must comply with the relevant restrictions, caps, conditions and repayment duties. Deposits that require statutory protection will be protected, and the required information provided, within the applicable deadlines.
Client money protection is different from tenancy deposit protection. Where we hold client money and a statutory protection requirement applies, we comply with it and display the relevant certificate. Before transferring money, ask for the payment purpose and verify account details using our established contact details, particularly if you receive a notice of changed bank details.
[CONFIRM the client-money position and insert the applicable statement: scheme name, membership reference and certificate link if client money is held; or an accurate explanation of which organisation receives and safeguards payments if we do not hold client money. Do not imply that an unverified scheme membership exists.]
7 Overseas property and investment information
Overseas listings and introductions are subject to the law and transaction process of the relevant country. Currency movements, local taxes, ownership restrictions, title, planning, developer performance, finance and resale conditions can affect cost and value. Obtain independent advice from appropriately qualified advisers for the relevant country before committing.
Any rent, yield, growth or return illustration is an estimate based on stated assumptions unless a separate enforceable agreement expressly provides otherwise. We distinguish gross figures from net figures and explain material costs and assumptions. Past performance does not guarantee future results; income and capital values can fall and losses are possible.
General property information is not a personal recommendation to enter a regulated financial product, mortgage, insurance policy or collective investment. Any regulated service requires the appropriate authorisation or exemption and a separate explanation of the provider and its status. Nothing on this website represents that the company has FCA authorisation or that an investment benefits from Financial Services Compensation Scheme protection unless this is expressly and accurately confirmed for that service.
If we receive a referral fee, commission or other material benefit for an introduction, we disclose the arrangement and any relevant conflict before you decide whether to proceed, including the amount or calculation where required. You are free to obtain independent professional advice.
8 Maintenance reports and urgent issues
The maintenance form allows residents to report a property issue and, where useful, upload a photograph. Give a clear description and safe contact details. We may share necessary information with the responsible landlord, council, contractor or other authorised party to assess and address the issue.
An automated acknowledgement confirms submission; it does not confirm that the issue has been assessed or that a contractor has been booked. For an urgent property issue, call the maintenance line on 07849 843326. If there is immediate danger to life, use the appropriate emergency service rather than waiting for a form response. If a submission fails, use the published telephone or email details.
Access, appointments and repair responsibilities are governed by the relevant agreement and law. A repair report does not grant unrestricted entry. Nothing in these terms limits a statutory repair or safety duty, makes a resident responsible for repairs that are legally another party’s responsibility, or removes compensation or other remedies available by law.
9 Acceptable use and website content
Use the website lawfully. Do not upload malware, impersonate another person, submit fraudulent information, attempt unauthorised access, interfere with the website or upload unlawful or abusive content.
You may view, download and print reasonable extracts and tenant guides for your own legitimate use. The website’s text, design, photographs and other materials belong to us or their respective owners. Commercial republication or reuse requires permission unless law permits it. These terms do not prevent you from retaining evidence or sharing relevant information with a landlord, council, adviser, regulator or court to exercise your rights.
You retain rights in material you submit. You allow us to use and share it only as needed to handle the enquiry, report or service and our lawful obligations, as explained in the privacy policy. Submitting a maintenance photograph does not give us permission to use it in advertising.
We may temporarily restrict website access to maintain security, deal with misuse or carry out maintenance. Where a form or feature is unavailable, the published contact channels remain the route for assistance. Any action we take must be proportionate and does not cancel an existing service obligation.
10 Third-party websites and our responsibility
External links, maps and provider information may be supplied for convenience. Third parties have their own terms and privacy notices. A link does not by itself mean that we endorse every statement or accept responsibility for that provider’s independent service. We remain responsible for our own representations, conduct and contractual obligations.
We take reasonable care in operating the website, but cannot promise uninterrupted access or that every technical fault will be prevented. We remain responsible for loss caused by our breach where the law makes us liable. For consumers, this includes reasonably foreseeable loss resulting from our breach or failure to use reasonable care and skill.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of a duty or remedy that cannot lawfully be excluded, or any other liability the law does not allow us to limit. Nothing removes mandatory consumer, housing or data-protection rights. Any service-specific limitation must be stated in the separate agreement and satisfy applicable law.
11 Cancellation and changes
Sending a general enquiry does not incur a cancellation charge. Where statutory cancellation rights apply to a consumer service agreed at a distance or away from our premises, we provide the required pre-contract information, cancellation instructions and model form. The usual 14-day cancellation period applies where the relevant rules require it.
If you request performance during an applicable cancellation period, we obtain the legally required express request and explain any proportionate charge and the conditions for losing the right after full performance. These website terms alone are not that request or acknowledgement. Different rules and exclusions apply to land transactions and residential accommodation; the relevant agreement must explain your actual rights.
We may update these website terms prospectively and display the new date. A website update does not retrospectively alter an existing contract, reduce accrued rights or impose a new charge. Changes to a service agreement require its own lawful variation process.
12 Complaints and independent redress
Raise a service complaint with info@let-buy-invest.co.uk, call 0800 158 3548, or write to Complaints Department at our registered office. The named Complaints Handler is Jelena Nasi, who can also be reached at jelena.nasi@let-buy-invest.co.uk. We can record a complaint on your behalf where needed.
Our complaints procedure provides for acknowledgement within three working days and a full response within 15 working days of acknowledgement wherever possible. If more time is needed, we explain why and keep you informed. You can request a review by a director or senior manager not previously involved, with a final response within 15 working days of escalation under that procedure.
Our published complaints procedure identifies Property Redress as our independent redress scheme. If you remain dissatisfied after our final response, or eight weeks have passed without resolution, you can refer an eligible complaint free of charge under the scheme’s rules. Its website is https://www.propertyredress.co.uk/ and its address is 7th Floor, Corn Exchange, 55 Mark Lane, London, EC3R 7NE.
[CONFIRM current Property Redress membership and insert the membership reference and certificate link.]
If a council placed you, you can also contact that council about the placement, its decisions and statutory duties. You do not have to wait for our process where urgent safeguarding, a statutory review, an appeal or another legal deadline requires earlier action. Available redress depends on the issue and the relevant scheme’s jurisdiction. Our procedure does not prevent you from contacting a regulator, seeking independent advice or using the courts. Privacy complaints follow the route in our Privacy and cookie policy.
13 Applicable law
These website terms are governed by the law of England and Wales. If you are a consumer, any mandatory protections and rights to bring proceedings in the courts of the UK jurisdiction where you live remain available. Business disputes concerning these website terms are subject to the courts of England and Wales.
Property transactions and accommodation outside England and Wales may be governed by other laws and jurisdiction rules, which must be addressed in the relevant agreement. If a provision of these website terms is unlawful or unenforceable, the remaining provisions continue to apply so far as legally possible.
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